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Booking Fee & Cancellation Policy

All bookings require a non-refundable booking fee. A minimum of 48 hours prior to your appointment is required for cancellation/rearranging, less than 48 hours and your booking fee will be held as well as your appointment charged as below. If cancelling prior to 48 hours, your booking fee is secured to rearrange your appointment within 4 weeks (booking fee will not be held on account beyond 6 months). 

Cancellation policy is 48 hours to change or move appointment.  Following fees are in addition to the booking fee already paid. 

Cancellation within 12-48 hours ~ 50% of full appointment cost chargeable. 

Cancellation 1-12 hours, no show or late more than 10 mins ~ 75-100% of full appointment cost chargeable. 

*Hyaluron pen treatments require a non-refundable and non-transferable booking fee to secure your appointment. 

Late arrivals- if you arrive late to your appointment, your treatment will end at the scheduled time in order not to delay the next client. More than 10 mins and you will be charged as a no show and will need to rebook. 

Charges are at discretion of the studio. 

If you are at all unwell, please reschedule.

If you or anyone you have been in close contact with, had sickness or diarrhoea within the last 48 hours, please reschedule.

Please arrive on time for your appointment, timings are planned to allow cleaning between clients.

Hand sanitiser will be available at your appointment.

Treatments for over 16's (under 18 require parent/guardian permission).

All clients require a patch test prior to all chemical treatments, this is to be performed a minimum of 48 hours prior to your treatment and has to be redone within a 6-month period, or after any medical changes.

Payment can be made by cash, card, contactless, Apple Pay, PayPal and bank transfer.  Payment must be made before leaving the studio.

Gift certificates are available.

Prices, terms & conditions are subject to change.

For the first 24-48 hours:

* Don't get brows/lashes wet for 24 hours

* Do not wear fixing gel/mascara other than what has been applied during treatment for 48 hours

* Use of steam/sauna is possible after 48 hours, but may weaken the effect of the lift

* Avoid gym/excess sweating

* Avoid facial treatments, including sun beds or fake tanning for 48 hours

* Avoid swimming /chlorine/hottub for 48 hours

* Use aftercare serum twice daily

After 24 hours:

* Carry on as normal

* Brush lashes/brows daily with spooly brush

* I highly recommendusing a lash/brow serum to condition and nourish

* Brow Lamination- brows will need styling and setting each day

* Do not rub/sleep on your brows/lashes

* Do not use curlers on lashes

* Do not use harsh products 

For next 48 hours:

* Avoid wearing makeup or any products to let your face breath and absorb the products used during treatment

* No sauna/gym or excess sweating

* No perfumed products

* No swimming/chlorine/hottub

* Avoid sunbeds/sun for AT LEAST 24 hours, or until your pores have closed again

* Book in for your next treatment- ideally 4 weekly

After 48 hours:

* Always cleanse, tone and moisturise morning and night, to remove dirt and keep skin hydrated

* Drink plenty of water to help skin stay hydrated

* Wear factor 50 daily (even under makeup)

* Follow specific skin care routine if this has been discussed in consultation to help treat skin condition

* Generally about 6 sessions before you'll start seeing noticeable differences

* Do not consume alcohol 48 hours before or after treatment (this can cause excess bleeding and bruising)

* Do not take any blood thinning drugs (including aspirin) 48 hours before or after treatment

* Please avoid skincare products containing Retin A

* Please avoid hair removal (in area of treatment) for 3 days prior

* Please avoid other beauty treatments 2 weeks before and after treatment

* Oral and cream Arnica are advised to be used to reduce swelling and bruising

* Avoid makeup in treatment area for 48 hours after treatment

* Drink plenty of water as your body will utilise the hyaluronic acid to hydrate your skin

* Avoid smoking if possible

* Avoid sunbeds/sun for at least 24 hours after treatment

* Follow specific skin care routine discussed during treatment

* No swimming/chlorine/hottub/sauna/gym for 24-48 hours (or until wounds close)

* Book in for your top up treatment within 14 days

* Avoid dental treatment for a minimum of 2 weeks either side of treatment

* If having surgery, your surgeon will need to advise the gap between treatment and surgery